Privacy Policy
1. Information We Collect
At Shuddhi Naturals, we collect information to provide better services to our customers. We collect information in the following ways:
- Personal Information: Name, email address, phone number, delivery address
- Order Information: Purchase history, product preferences, payment details
- Technical Information: IP address, browser type, device information
- Usage Information: How you interact with our website and services
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations and delivery updates via WhatsApp/SMS
- Providing customer support and responding to inquiries
- Improving our products and services
- Sending promotional offers and updates (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, delivery partners)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage of personal and payment information
- Regular security audits and updates
- Access controls to limit who can view your information
- Staff training on data protection and privacy
5. WhatsApp Communications
We use WhatsApp to send order confirmations, delivery updates, and customer support messages. By providing your phone number, you consent to receive these communications. We use your phone number strictly for order-related communications and do not share it with third parties for marketing purposes.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- Marketing cookies for targeted advertisements (with consent)
You can control cookie settings through your browser preferences.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: info@shuddhinaturals.com
Phone: +91 96658 99224
Address: Survey No-209, Shop No-2, Tupe Complex, Opp., Handball Stadium, DP Road, Hadapsar, Pune-411028
Last updated: 14/11/2025