Refund & Return Policy

Products are eligible for return under the following conditions:

• Items must be returned within 7 days of delivery
• Products must be in original, unopened, and unused condition
• Original packaging and labels must be intact
• Products must not have been contaminated or tampered with
• Return request must be initiated through our customer support

The following items cannot be returned for health and safety reasons:

• Perishable food items (flour, grains, oils) once opened
• Products that have been used or consumed
• Items damaged due to misuse or negligence
• Products returned after the 7-day return window
• Custom or personalized orders

Our refund process follows these steps:

1. Contact Us: Reach out to our customer support within 7 days of delivery
2. Return Authorization: We will provide return instructions and authorization
3. Package Return: Pack the items securely in original packaging
4. Quality Check: We inspect returned items for eligibility
5. Refund Processing: Approved refunds are processed within 5-7 business days

Refunds will be processed using the following methods:

• UPI/Digital Payments: Refunded to the original payment method within 3-5 business days
• Cash on Delivery (COD): Refunded via bank transfer to your account within 5-7 business days
• Card Payments: Refunded to the original card within 5-10 business days
• Wallet Payments: Refunded to the original wallet within 2-3 business days

If you receive damaged, defective, or incorrect products, we will provide a full refund or replacement at no additional cost:

• Report the issue within 24 hours of delivery
• Provide photos of the damaged/defective product
• We will arrange for pickup or provide return shipping labels
• Full refund or replacement will be processed immediately
• No return shipping charges for damaged/defective items

Return shipping costs depend on the reason for return:

• Our Error: We pay for return shipping (damaged, defective, or wrong items)
• Customer Change of Mind: Customer pays for return shipping
• Quality Issues: We pay for return shipping and provide full refund
• Bulk Orders: Return shipping costs may be deducted from refund amount

You can cancel your order under the following conditions:

• Before Processing: Full refund if cancelled before order is processed
• Before Shipping: Full refund if cancelled before shipment
• After Shipping: Standard return policy applies
• COD Orders: Can be refused at delivery for full refund

Special conditions apply to bulk and wholesale orders:

• Minimum order quantity restrictions may apply
• Return window may be extended for bulk orders
• Quality checks are more stringent for wholesale returns
• Shipping costs for returns may be shared based on order value

Our standard refund timeline:

• Return Approval: Within 24 hours of contact
• Quality Inspection: 1-2 business days after we receive the return
• Refund Initiation: Within 24 hours of approval
• Bank Credit: 3-10 business days depending on payment method

To initiate a return or refund request:

1. Contact our customer support via phone, email, or WhatsApp
2. Provide your order number and reason for return
3. Share photos if the product is damaged or defective
4. Follow the return instructions provided by our team
5. Track your return status through our customer portal